Grievance & Support Policy
SiteFlow AI website-creation, AI editing, domain, ecommerce add-on and payment terms.
Last updated: 20 August 2026Support and grievance contact
For service complaints, billing issues, privacy requests or grievance escalation, contact . Include your account email, website name and transaction/order reference where relevant.
Resolution
We will review requests using account and transaction records and respond within a reasonable period consistent with applicable law and payment-provider obligations. Users may also exercise statutory complaint or dispute rights available in their jurisdiction.
These platform policies are designed as operational baseline terms for a global SaaS website-builder and multi-region payment flow. They are not a substitute for jurisdiction-specific legal advice. Admin should review company identity, tax treatment, refund windows, grievance details and any sector-specific rules before production use.